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Data Analyst with 5+ years of experience in Financial Services
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Competencies
Applied statistical methods and data visualization tools to interpret complex datasets.
Designed and optimized queries for extracting and managing large datasets.
Utilized advanced Excel functions for data manipulation and reporting.
Created dashboards and reports using BI platforms to support decision-making.
Education
Summary
Dedicated Data Analyst with experience in financial data management, report generation, and data visualization.
Key Achievements
- Led data analysis projects resulting in improved reporting accuracy.
- Streamlined data collection processes reducing turnaround time by 20%.
- Developed dashboards providing actionable insights for management decisions.
Experience
Tech Support Agent
Inbound Tech support and sales representative for Verizon Connect, solving customer inquiries and issues.
Sales Agent
Called leads to close sales and arrange delivery and installation for Clear Captions.
Concierge
Managed logistics and operations for guest services, working with travel agencies and restaurants.
Sales Host
Checked in and boarded tours, coordinated activities with travel agency representatives.
Managed the Sayulita Escape tour, involved in guiding, sales, operation, and logistics.
Mobility Collections
Negotiated with customers struggling to pay their phone bills, collected payments and arranged options.
CX Labs
Ran trials of sales scripts and gathered information to improve effectiveness.
Time Share / PRC Sales
Conducted tours, built rapport with guests, and closed sales.