This is my profileContact via CazVidAlan
Customer Service Specialist with 5+ years in client support and legal translation
Contact
Competencies
Delivered customer support via phone, email, and multitasking across platforms.
Translated legal documents from English to Spanish, supporting legal cases.
Utilized Office 365 tools for customer support, documentation, and communication.
Managed overdue payments, maintained databases, and coordinated with departments.
Provided customer and legal support effectively in both Spanish and English.
Education
Languages
Summary
Experienced in client support, collections, and legal translation, adept at multitasking and cross-team collaboration.
Key Achievements
- Provided comprehensive technical and administrative support using Office 365 tools
- Managed customer accounts and collections, ensuring effective communication and problem resolution
- Translated legal documents, supporting immigrant legal cases and legal teams
Experience
Customer Service Representative
Delivered customer service over the phone using Office 365 tools., Provided technical and administrative support., Handled multitasking across multiple screens., Collaborated effectively in teams and resolved issues.
Collections Agent
Responsible for contacting borrowers and collecting overdue payments., Managed databases and coordinated with other departments., Sent emails and processed service requests., Delivered excellent customer service.
Customer Service and Financial Assistant
Followed up on client accounts, provided detailed payment statements., Translated legal documents from English to Spanish., Managed platforms and provided personalized client attention., Supported immigrant legal cases in the U.S., Collaborated with teams and found tailored solutions.