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Customer Service Executive with diverse client support experience
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Competencies
Provided support and resolution for customer inquiries, complaints, and requests across multiple roles.
Collected and managed client data for service requests, orders, and case follow-ups.
Used assertive communication skills to address customer needs and coordinate with medical teams.
Proficient in Excel, Word, PowerPoint, Outlook for case tracking, reporting, and documentation.
Education
Languages
Summary
Experienced in managing client interactions, case coordination, and office software tools across customer service roles.
Key Achievements
- Handled emergency roadside assistance inquiries and coordinated medical cases at Mapfre Costa Rica | Concentrix
- Managed customer requests, complaints, and order data efficiently with a focus on resolution at LACALACA
- Ensured follow-up and resolution of cases through back-office operations and met set service goals
Experience
Ejecutiva de atención al cliente
Toma de datos para atender las asistencias viales de emergencia de los asegurados., Atención al cliente para orientar las solicitudes por parte de los clientes., BackOffice de los casos ingresados para dar seguimiento y efectuar las resoluciones, Coordinación de casos médicos y cumplimiento de metas
Teleoperador
Toma de datos para pedidos, Atención al cliente para orientas sus dudas, Resolución de casos (pedidos, fidelizaciones, quejas)