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Alfonso
Customer Service & Sales Specialist with 8+ years in client interactions
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Competencies
Provided technical support and customer assistance in mobile applications and travel services with a focus on satisfaction.
Conducted consultative selling, objection handling, and closing techniques in outbound and inbound sales roles.
Led civil works teams and managed daily operations of a restaurant, ensuring smooth workflow and quality standards.
Demonstrated empathetic and effective communication in customer support, sales, and team coordination.
Education
Languages
Summary
Multilingual customer service and sales expert with over 8 years in diverse roles including technical support, sales, and team supervision. Skilled in communication, objection handling, and operational management.
Key Achievements
- Handled diverse roles in sales, customer support, and team supervision across multiple industries.
- Managed inbound and outbound sales campaigns, consistently maintaining high customer satisfaction levels.
- Supervised civil works projects, ensuring quality control and logistics coordination to meet project standards.
Experience
Bilingual Telemarketing Agent
Outbound sales to U.S. customers, Consultative selling of energy services, Objection handling, Closing techniques, CRM usage
Bilingual Sales Representative
Inbound calls for hotel reservations, Sales closing, Payment processing, Customer satisfaction metrics
Bilingual Customer Service Agent
Technical support for mobile applications, Issue resolution, Empathetic communication, Adherence to service protocols
Remote Bilingual Customer Service Agent
Travel assistance, Hotel and flight reservations, Payment handling, Customer experience management
Civil Works Supervisor
Team supervision, Inventory logistics, Coordination of materials, Quality control of construction projects
Administrator
Daily operations management, Staff coordination, Supplier purchasing, Inventory control, Customer service
Sales Representative
Health product promotion, Customer acquisition, Sales training, Relationship building