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Alfredo
Customer Service Specialist with 5+ years in retention, technical support, and payments
Video resume
Customer service
I have 5 plus years of experience. In retention i worked for AT&T. Also worked for getaround as tech support. Also worked for First Key homes as payments and collections.
Contact
Guadalajara, Jalisco, México
Available on CazVid
Competencies
Customer RetentionIntermediate
Maintained client relationships and reduced customer attrition through engagement strategies.
Technical SupportIntermediate
Troubleshot vehicle access issues for customers at Getaround, ensuring smooth user experience.
Payments & CollectionsIntermediate
Managed payments and collections processes efficiently for First Key Homes.
Communication SkillsIntermediate
Effectively communicated with customers in different scenarios, facilitating issue resolution.
Summary
Experienced customer support specialist with a background in retention, payments, and technical troubleshooting.
Key Achievements
- Worked in customer retention to reduce client churn for AT&T
- Provided technical troubleshooting for vehicle access at Getaround
- Handled payments and collections efficiently for First Key Homes
Skills
Customer RetentionTechnical SupportPayments & CollectionsCommunication Skills
Published on CazVid - Jul 3, 2025