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Legal and Quality Analyst with 3+ years of communication-focused experience
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Competencies
Handled KPI management and report review/creation for operational teams
Facilitated communication between operations teams, management, and clients
Managed editing and verification of correspondences to attorneys and clients
Designed and implemented tailored ESL lesson plans to enhance student performance
Supervised mailing departments and handled various administrative duties
Education
Languages
Summary
Experienced in legal assistance, quality analysis, and English tutoring with strong communication skills.
Key Achievements
- Managed KPIs and reports review/creation for operations across multiple roles
- Served as main point of contact between operations management and clients at Goldberg and Loren and Amazon
- Customized lesson plans and improved academic outcomes as ESL Tutor for 3 years
Experience
Legal Assistance
KPIs management and reports review/creation for Operations, point of contact between Ops management and Client., Management of Mailing department, which includes various duties, among them the editing and verification of letters to the attorneys and clients.
Quality Analyst
KPIs management and reports review/creation for Operations, point of contact between Ops management and Client., Management of Mailing department, which includes various duties, among them the editing and verification of letters to the attorneys and clients.
Personal Tutor | ESL Teacher
Dedicated and results-driven Personal Tutor with 3 years of experience helping students excel in English Language. Skilled in customizing lesson plans and improving academic outcomes.