Ana - English Teacher with 10+ years in education and content coordination
Summary
Experienced professional specializing in English language education, media content planning, and customer support, with a strong focus on coordination and personalized client solutions.
Key Achievements
- Provided technical support and customer service across various roles, including problem resolution and follow-up, ensuring client satisfaction
Skills
Applied classroom management, activity planning, and student assessment in educational settings
Handled customer inquiries, problem resolution, and follow-up across multiple industries including healthcare and automotive sectors
Organized content, scheduled guests, and managed technical teams for TV productions and live shows
Managed pre-production, on-set coordination, and post-production editing for TV and online content
Provided technical assistance, issue resolution, and follow-up support for products and services
Languages
Experience
English Teacher - Early Childhood and Primary Level
INSTITUTO AMERICANO
Classroom teaching, Activity planning, Introduction to English, Fine and gross motor skills development, Children's handwriting skills development, Working on social and behavioral development of children, Assigning homework, Identifying students' needs and creating personalized study plans, Grading and evaluation
Customer Service - ARACKY
CALLNOVO INTERNATIONAL
Technical support, Call reception, Customer follow-up calls, Problem resolution with products, Order modifications, Handling messages and emails, Customer assistance, Product delivery follow-up, Daily report creation
Coordinator
Así Baila Bolivia on ATB
Floor manager, Coordination on set with the technical team and program participants, Content organization
Coordinator
Esencia Cultural on University Television (TVU)
Content planning, Coordination on set with the technical team, Coordination and confirmation of special guests, Editing of informative images
English Teacher - Office of English Language Programs
AMERICAN ENGLISH
Classroom teaching, Activity planning, Introduction to English, Assigning homework, Identifying students' needs and creating personalized study plans, Grading and evaluation
Producer - Coordinator
Palenque TV
Content planning, Pre-production of content, Coordination on set with the technical team, Coordination and confirmation of special guests, Floor manager, Video editing, Editing of images
Customer Service - FRIDAY PARTS
CALLNOVO INTERNATIONAL
Auto parts sales, Call reception, Customer follow-up calls, Problem resolution with products, Order modifications, Handling messages and emails, Customer assistance, Product delivery follow-up, Daily report creation on agent production, Quality control of agent work
Customer Service - Coast Dental
CALLNOVO INTERNATIONAL
Call reception, Dental service sales, Acquisition of new patients, Handling patients' medical records, Managing clinic appointment calendars, Customer service, Follow-up with former patients, Dental product sales
Coordinator
Así Baila Bolivia (Second Season) on ATB
Floor manager, Set coordination of the technical team and show participants, Content organization
Education
UNIVERSIDAD MAYOR DE SAN ANDRÉS
SOCIAL COMMUNICATION SCIENCES
UNIVERSIDAD MAYOR DE SAN ANDRÉS
SPECIALIZATION
SAN ANTONIO DE PADUA
HIGH SCHOOL DIPLOMA