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Competencies
Demonstrated experience with Windows Office (Word, Excel, Access, PowerPoint).
Demonstrated experience with Emails.
Demonstrated experience with Google Workspace.
Demonstrated experience with Artificial Intelligence.
Education
Languages
Experience
Customer service agent
Answer phone calls, emails or chats., Provide clear information on coverage, plans, benefits and exclusions., Explain how to use insurance and how to access medical services., Find solutions, escalate complex cases if necessary, and follow up., Modify customer data (address, phone, beneficiaries)., Confirm eligibility or insurance validity dates.
Marketing
Analyze the market, competition, and trends., Identify consumer needs, behaviors, and preferences., Conduct surveys, focus groups, satisfaction studies, etc., Define the target audience (target)., Establish how you want to position the brand or product in the consumer's mind., Create ads for digital media, TV, radio, press, etc., Organize promotions, events, brand activations, and sponsorships.
Teacher
Teach basic subjects such as Mathematics, Language, Science, Social Studies, Reading, Spelling, Phonics, etc., Adapt methods and content to the ages and levels of the students., Guide the emotional, social, and behavioral development of students., Promote values such as respect, empathy, responsibility, and teamwork., Keep a record of the academic and behavioral progress of the student.
Interpreter
Translate what a person says from one language to another, without altering the meaning., It can be simultaneous or consecutive., Help people from different cultures understand each other, not only in the language, but also in expressions, gestures or cultural references., Capture key ideas quickly and accurately., Identify the tone, intention and context of the speech to transmit it correctly., Study technical vocabulary, jargon or relevant information about the topic of the event., Review proper names, specific data and reference documents.
Accounting Agent
Record income, expenses, purchases, sales, payments and collections., Verify that the balances of bank accounts match the accounting records., Identify and correct differences between bank and company., Organize and file invoices, receipts, credit notes, purchase orders and other vouchers., Validate that the documents comply with fiscal or legal requirements., Record and track outstanding payments and issued invoices., Manage maturities, advances and reconciliations with suppliers or customers.