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Andrés
Customer Service Representative with 3 years of client support experience
Video resume
Customer Service Representative
I have 3 years experience as a customer service representative, I have very good soft skills, work well under pressure, multitasking and problem solving. I like to empathize with the customers, acknowledge their emotions and help them to find a resolution path as best as I can
Contact
Xalapa, Veracruz-Llave, México
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided customer assistance, addressing inquiries and resolving issues efficiently.
Soft SkillsExpert
Utilized empathy, active listening, and emotional recognition to improve customer satisfaction.
MultitaskingIntermediate
Handled multiple customer cases simultaneously while maintaining quality of service.
Problem SolvingAdvanced
Identified customer issues and collaborated to find suitable resolutions effectively.
Pressure ManagementIntermediate
Worked efficiently under pressure during high-volume customer interactions.
Summary
Customer service professional with 3 years experience working with Home Depot-related inquiries, skilled in empathy, multitasking, and problem resolution.
Key Achievements
- Gained direct experience handling warranty and service inquiries for customers of a company working with Home Depot in the United States
- Demonstrated soft skills including empathy, emotional acknowledgment, and problem-solving in customer interactions
- Managed multitasking and maintained performance under pressure in customer service role
Skills
Customer SupportSoft SkillsMultitaskingProblem SolvingPressure Management
Published on CazVid - Jul 3, 2025