Angel

Software Developer and IT Support Specialist in Puebla

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Puebla, Puebla, Mexico

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Competencies

Web DevelopmentAdvanced

Proficient in designing, developing, and optimizing websites using HTML5, PHP, Bootstrap, and Elementor.

Data AnalysisIntermediate

Skilled in analyzing graphical data and performance metrics to inform decision-making and service improvements.

Customer Support & TroubleshootingAdvanced

Experienced in providing effective technical support via chat, email, and calls, ensuring high customer satisfaction.

Network & Systems ManagementIntermediate

Knowledgeable in network layers, management systems, and alarm monitoring to maintain service integrity.

Education

Ingeniería en Desarrollo y Gestión de Software

Universidad Tecnológica de Puebla

2024

TSU en Tecnologías de la Información

Universidad Tecnológica de Puebla

2022

Analisis de Datos

Google a traves de Coursera

2025

Languages

Inglés60%

Summary

Experienced in web development, data analysis, and technical support, with a strong background in enhancing online service performance and user interfaces in Puebla.

Key Achievements

Validated and reported on service performance metrics, ensuring optimal online service delivery at Huawei Technologies.
Developed and enhanced user interfaces for websites to boost sales and user engagement at Pinturas Puebla.
Created comprehensive Health Checks and analyzed graphical data to evaluate service performance in a telecommunications environment.
Provided multi-channel customer support, improving incident resolution and client satisfaction.
Designed and programmed web functionalities, leveraging HTML5, PHP, and Bootstrap to improve website performance.

Experience

Centro de control de Tecnología (Telefónica México)

HUAWEI TECHNOLOGIES

Validación de servicios y reporte de Incidencias. Atención a clientes(Chat, Correo y llamadas). Análisis de graficas para evaluar el correcto Desempeño de servicios en línea.. Creación de Health Checks a servicios de red. Ejecución de comandos para comprobar el correcto funcionamiento de equipos de Red (IP RAN y Routers). Monitoreo de tráfico VoLTE. Monitoreo de APN. Monitoreo de Roaming (ALTAN, AT&T, TELCEL). Monitoreo de Rutas de interconexión (TELMEX, TELCEL, TOTAL PLAY, AT&T ALTAN). Monitoreo de servicio de red.. Análisis y validación de alarmas.. Seguimiento de incidentes con encargados de región y proveedores. Gestión y seguimiento de tickets.. Creación, asignación y seguimiento de folios.

Desarrollador

Pinturas Puebla

Diseño y desarrollo de sitios web, con enfoque en la mejora de la interfaz de usuario para incrementar ventas.. Programación de funcionalidades Web.

Skills

Web DevelopmentData AnalysisCustomer Support & TroubleshootingNetwork & Systems Management

Published on CazVid - Jun 18, 2026

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Contact Angel

Competencies

Web DevelopmentAdvanced

Proficient in designing, developing, and optimizing websites using HTML5, PHP, Bootstrap, and Elementor.

Data AnalysisIntermediate

Skilled in analyzing graphical data and performance metrics to inform decision-making and service improvements.

Customer Support & TroubleshootingAdvanced

Experienced in providing effective technical support via chat, email, and calls, ensuring high customer satisfaction.

Network & Systems ManagementIntermediate

Knowledgeable in network layers, management systems, and alarm monitoring to maintain service integrity.

Key Achievements

Validated and reported on service performance metrics, ensuring optimal online service delivery at Huawei Technologies.

Developed and enhanced user interfaces for websites to boost sales and user engagement at Pinturas Puebla.

Created comprehensive Health Checks and analyzed graphical data to evaluate service performance in a telecommunications environment.

Provided multi-channel customer support, improving incident resolution and client satisfaction.

Designed and programmed web functionalities, leveraging HTML5, PHP, and Bootstrap to improve website performance.

Experience

Centro de control de Tecnología (Telefónica México)

HUAWEI TECHNOLOGIES

Desarrollador

Pinturas Puebla

Diseño y desarrollo de sitios web, con enfoque en la mejora de la interfaz de usuario para incrementar ventas.. Programación de funcionalidades Web.