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Anthony
Customer Service & Support Specialist with 1+ Year in BPO Industry
Video resume
Bachillerato
I have worked in the BPO industry as customer service representative for more than one year. I'm capable to adapt myself to the metrics set by the company to reach the goals. Also I'm open to always receive feedback about my areas of opportunity.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided remote customer support, addressing client needs effectively and professionally.
Technical SupportIntermediate
Handled technical queries remotely, ensuring issue resolution and customer satisfaction.
Reservation ManagementIntermediate
Made hotel bookings for clients, ensuring accuracy and adherence to client preferences.
AdaptabilityAdvanced
Quickly adjusted to different roles within the BPO industry and metric requirements.
Summary
Experienced in remote customer support, technical assistance, and reservation services with over a year in the BPO industry, committed to continuous improvement and customer satisfaction.
Key Achievements
- Gained experience handling customer service and technical support remotely.
- Performed reservation bookings for top U.S. hotels, demonstrating versatility.
- Adapted to company metrics to meet performance goals and received feedback for continuous improvement.
Skills
Customer ServiceTechnical SupportReservation ManagementAdaptability
Published on CazVid - Jul 3, 2025