This is my profileContact via CazVidAntonella
Customer Support & Administrative Specialist with 5+ years in service industry
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Competencies
Provided comprehensive customer service across multiple channels, ensuring client satisfaction and issue resolution.
Managed patient records, invoices, and medical histories with high precision, supporting operational efficiency.
Handled scheduling, documentation, and communication tasks to maintain smooth workflow in client-facing and backend roles.
Utilized tools like Excel, Word, Drive, and Sheets for data management, documentation, and collaboration.
Facilitated effective communication between clients, staff, and interpreters to ensure timely service delivery.
Education
Languages
Summary
Dedicated bilingual customer support and administrative specialist experienced in high-volume call handling, data management, and process optimization. Skilled in multiple technical tools and committed to delivering professional, efficient service.
Key Achievements
- Handled high-volume calls at Interpretia, facilitating multilingual support and client data management.
- Streamlined workflow at Hampican Veterinary Clinic through precise data entry and effective communication with staff and clients.
- Maintained confidentiality and professionalism in fast-paced environments, ensuring quality standards are met.
Experience
Bilingual Agent
Assisted English-speaking clients by gathering essential information and accurately entering data into internal systems., Facilitated real-time multilingual communication by accurately assessing client needs and connecting callers with certified interpreters, ensuring timely and effective support.,...
Customer Service & Administrative Assistant
Provided front-desk customer service, scheduling appointments, and responding to client inquiries in person and over the phone., Managed patient records, invoices, purchase orders, and daily cash handling with accuracy., Maintained workflow efficiency by conducting data entry for medical histories,...
Customer Service & Administrative Assistant
Provided front-desk customer service, scheduling appointments, and responding to client inquiries in person and over the phone., Managed patient records, invoices, purchase orders, and daily cash handling with accuracy., Maintained workflow efficiency by conducting data entry for medical histories,...