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Ariel
Customer Service Professional with 4+ years in Client Support and Account Management
Video resume
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Competencies
Proven ability to deliver exceptional support across diverse sectors, maintaining high satisfaction and loyalty.
Experienced in managing accounts, collections, and payment plans to optimize financial recovery.
Fluent in English and Spanish, with strong interpersonal skills to resolve issues effectively.
Skilled in MS Office Suite and web tools to support daily operational tasks and data analysis.
Education
Languages
Summary
Dedicated client support professional with over four years of experience in family law, banking, and product quality sectors. Skilled in managing accounts, delivering exceptional service, and working under pressure to meet client needs. Bilingual in English and Spanish, proficient with MS Office and web tools.
Key Achievements
- Managed client interactions across family courts, banking, and product quality sectors, ensuring high satisfaction levels.
- Handled account collections and payment arrangements for Synchrony Bank, improving recovery rates.
- Provided quality customer service for Hershey products, enhancing customer experience and brand loyalty.
Experience
Client Services
Atención a clientes en el tribunal familiar.
Client Services
Gestión de cuentas de cobro y arreglos de pago relacionados con tarjetas de débito.
Customer Service
Servicio al cliente respecto a la calidad del producto para Hershey.
Skills
Video Transcript
Video Transcript 1
Hi, hello, my name is Ariel Cabezas Ramirez. I'm from Costa Rica, San Jose, more specifically San Francisco del Ríos. I'm 35 years old. I'm a husband, I'm a father, and I have experience on tech support, collections, customer service. I love dealing with people, and I can't wait to join to your team, guys. So, this is me. Enjoy the rest of your day.
Video Transcript 2
Hello guys, my name is Ariel Cabeza Ramirez. I'm from Costa Rica, San Francisco, Riozmore specifically. I'm 35 years old. I'm a father, I'm a husband, and I can't wait to join to your team, guys. So I hope you like my message and I hope you're all doing good.