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ARISTIDES
Call center representative for BestBuy Computing & Home Services
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Competencies
Demonstrated experience with Windows Operating System.
Demonstrated experience with Mac Operating System.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Adobe Creative Suite.
Demonstrated experience with Flexibility.
Education
Languages
Summary
Call center representative for BestBuy Computing & Home Services open to new opportunities
Experience
Call center representative for BestBuy Computing & Home Services
Provide remote technical support and troubleshooting for a wide range of consumer technology products, including computers, printers, home networking devices, and smart home equipment.. Assist customers with software installation, virus/malware removal, system optimization, data backup, and account recovery.. Educate customers on product usage, maintenance best practices, and digital safety to enhance their user experience and confidence with technology.. Navigate multiple internal systems (CRM, ticketing, diagnostic tools) to track customer interactions, escalate issues, and follow up to ensure resolution.. Work collaboratively with in-store Geek Squad agents and other departments to schedule service appointments, coordinate repairs, and provide end-to-end customer support.. Maintain high levels of customer satisfaction and quality assurance scores by demonstrating patience, empathy, and professionalism in every interaction.. Adapt quickly to new software tools, product updates, and service procedures in a fast-paced, metrics-driven environment.
International Sales Manager
Designed and executed international sales strategies, driving revenue growth and consistently exceeding global sales targets.. Managed daily quotations and lead follow-up via CVent, contributing to increased lead conversion rates and pipeline velocity.. Identified and secured new business opportunities in key international markets, expanding market reach and boosting profitability.. Cultivated and sustained high-value relationships with national and international clients, distributors, and partners to strengthen loyalty and repeat business.. Negotiated international contracts, pricing, and commercial terms, ensuring compliance with company policy while optimizing deal margins.. Represented the company at major trade shows and industry events, enhancing brand visibility and generating high-quality leads.. Monitored sales performance and market trends, delivering actionable insights and strategic recommendations to the Sales Director.
Event Booking Coordinator
Responded promptly to phone, email, and website inquiries, ensuring exceptional customer service and timely follow-up on event booking requests.. Provided comprehensive information on venue availability, packages, pricing, and services, helping clients make informed decisions aligned with their event goals.. Assisted clients in selecting optimal spaces and service options, tailoring recommendations based on event type, size, and budget to maximize satisfaction.. Created and maintained accurate booking records in the event management system, ensuring seamless coordination and data integrity across departments.. Prepared and distributed customized event proposals and contracts for the sales team, supporting timely client onboarding and deal closure.. Ensured consistent documentation practices and adherence to internal policies, contributing to smooth operations and audit readiness.. Resolved client inquiries and concerns professionally and efficiently, enhancing customer experience and fostering repeat business.
Groups & events Coordinator
Met with clients to assess event needs and expectations, providing tailored recommendations for conferences, weddings, corporate meetings, and private events.. Led event planning consultations, guiding clients through room selection, space configuration, agenda planning, and timeline coordination.. Collaborated cross-functionally with hotel departments—including Food & Beverage, Housekeeping, and Maintenance—to ensure seamless event execution and operational readiness.. Oversaw logistics and setup, ensuring all audiovisual equipment, furniture, and décor were in place, tested, and functioning before event start.. Coordinated catering logistics, working closely with the kitchen team to plan menus and deliver exceptional food and beverage service in line with client preferences.. Managed guest and attendee experience, supporting registration, seating arrangements, and ensuring a welcoming, organized environment throughout the event.. Handled event billing and financial administration, including budget tracking, service charges, and final invoice reconciliation to ensure accuracy and transparency.
Reservations Supervisor
Managed opening and closing of room inventory across all market segments to optimize availability and drive revenue, based on demand and occupancy trends.. Oversaw pricing and offer loading in the reservation system, ensuring timely updates and rate accuracy across all channels.. Handled client association and updates within corporate contracts, including adding or modifying accounts based on account manager instructions and creating new company profiles in the system.. Reviewed, processed, and finalized group bookings, including vacation and leisure segments, ensuring contract accuracy and service alignment.. Authorized or denied penalty waivers based on established policies, balancing customer satisfaction with revenue protection.. Created, monitored, and provided support for corporate reservations, ensuring adherence to contract terms and providing a high level of service for business clients.. Generated and analyzed daily occupancy and performance reports, delivering insights on booking trends, forecasting, and inventory status to inform strategic decisions.
Reservations Executive
Managed and monitored airline partnerships with key carriers including Lufthansa, KLM, Air France, and COPA to ensure seamless reservation processes and service quality.. Oversaw and optimized booking operations across multiple online travel agencies (OTAs) such as Booking.com, Expedia, and others, proactively addressing reservation issues and improving customer experience.. Provided technical and customer support for the company website and related digital services, enhancing user satisfaction and booking efficiency.
Skills
Video Transcript
Video Transcript 1
Hi, my name is Aristides, but I like to be called Harry. I believe it's easier and faster for English-speaking customers, or just Aris or Ari without an S. I live in Panama City, born and raised here. I'm 44 years old. I'm single. Right now...