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Customer Service & Hospitality Professional with 2+ years in Food & Beverage and Accommodation
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Competencies
Expert in engaging clients, managing reservations, and resolving issues to ensure positive experiences.
Skilled in managing guest check-ins, reservations, and maintaining cleanliness and order in hospitality settings.
Effective in coordinating with staff and guests, ensuring clear and professional interactions.
Proficient in using POS systems, managing cash, and closing daily financial transactions.
Competent in using Excel, Canva, Gmail, Drive, and social networks to support communication and organization.
Education
Languages
Summary
Dedicated hospitality and customer service professional with over 2 years of experience in food, beverage, and accommodation settings. Skilled in guest relations, reservations, and team training, with a strong focus on service excellence and operational efficiency.
Key Achievements
- Managed reservations and guest check-ins at multiple hospitality venues, ensuring smooth operations and high guest satisfaction.
- Trained personnel in customer service protocols, improving team efficiency and service quality.
- Handled cash management and POS transactions accurately, maintaining financial integrity.
- Organized corporate events and maintained hygiene standards, contributing to enhanced client experiences.
- Volunteered in guest reception and property upkeep, demonstrating adaptability and commitment to service excellence.
Experience
Receptionist / Hostess
Reception of clients, suppliers, work staff. Reservations, corporate events. Table setter, sanitizer, customer service. Personnel training. Client photography
Customer Service
Customer service. Maestranza. Posnet, cash management and closing
Bachera
Volunteer
Reception of guests. Management of reserves. Housekeeping, conservation, cleaning and order of common spaces, kitchen, bathrooms and rooms. Check In and Check Out
Volunteer
Reception of guests. Gestion of reservs. Housekeeping, conservation, cleaning and order of common spaces, kitchen, bathrooms and rooms. Check In and Check Out