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Customer Service Professional with 5+ years in hospitality and call centers
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Competencies
Delivered customer support in person and over the phone, resolving inquiries and handling objections.
Managed cash transactions, billing, and daily cash reconciliations in hospitality and call center settings.
Addressed customer issues efficiently, demonstrating ability to resolve diverse challenges.
Maintained clear, professional communication with customers and team members.
Collaborated with colleagues and adapted to different work environments and demands.
Education
Languages
Summary
Experienced in providing excellent customer service, handling cash transactions, and supporting customer inquiries in fast-paced environments. Skilled in problem resolution, communication, and team collaboration with a focus on efficiency and satisfaction.
Key Achievements
- Provided fast, friendly customer service at busy bars, handling cash, billing, and beverage prep.
- Supported high-demand events and promotions, ensuring smooth service and customer satisfaction.
- Handled inbound calls for credit card and bank inquiries, resolving issues efficiently and meeting quality metrics.
Experience
BARTENDER/SERVER
Customer service at bar and tables with fast and friendly service., Cash handling, billing, and daily closing., Beverage preparation., General cleaning and maintenance of the work area., Beverage inventory, including beer and Coca-Cola products., Order taking and customer assistance., Support...
BARTENDER/SERVER
Customer service at bar and tables., Cash handling, billing, and daily closing., Beverage preparation., General cleaning and maintenance of the work area., Order taking and customer assistance., Support during events, promotions, and high-demand days.
COSTUMER SERVICE AGENT (CALL CENTER)
Handling inbound calls related to credit cards and bank accounts., Resolving inquiries, providing support, and offering personalized assistance to customers., Use of internal systems, information verification, and account updates., Focus on meeting quality, efficiency, and customer satisfaction...