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Customer Support Specialist with 3+ years in B2B and B2C service sectors
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Competencies
Skilled in addressing customer inquiries, resolving issues, and maintaining high satisfaction levels.
Proficient in clear, professional communication in English and Spanish, enhancing client relations.
Experienced with tools like Five 9, Okta, Tanc, and Microsoft for troubleshooting and user support.
Capable of verifying financial information and approving leasing applications efficiently.
Education
Languages
Summary
Dedicated customer support specialist with over 3 years of experience in resolving inquiries, managing payments, and verifying leasing processes. Fluent in English and Spanish, with strong communication and technical skills to enhance customer satisfaction.
Key Achievements
- Resolved diverse customer inquiries and complaints, ensuring high satisfaction levels at Task Us and Alorica
- Efficiently managed refund processes and payment scheduling, improving operational workflows
- Verified and approved leasing applications, contributing to streamlined customer onboarding
- Developed multilingual communication skills through foreign language studies to enhance client interactions
Experience
Team Mate // Customer support representative
Responding to inquiries.. Resolving complaints and issues.. Update personal information.. Refund payments.
Customer support representative
Responding to inquiries.. Resolving complaints and issues.. Schedule payments.. Take payments.. Verify and approve leasings.