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Call Center Specialist with 3+ years in customer service and account management
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Competencies
Handled customer inquiries, verified documentation, and resolved issues in call center environments.
Experience in managing collection calls, follow-up procedures, and maintaining detailed documentation.
Recruited and coordinated webcam models and studios across Latin America, including onboarding and troubleshooting.
Demonstrated effective communication with diverse teams and clients across different regions.
Education
Languages
Summary
Dedicated call center professional with over 3 years of experience in customer support, collections, and recruitment. Skilled in communication, coordination, and documentation within diverse teams and clients across Latin America.
Key Achievements
- Managed inbound and outbound calls for car loan collections, improving follow-up efficiency.
- Coordinated with management for daily documentation, demonstrating organizational skills.
- Supported recruitment and onboarding processes for studio and webcam models across Latin America.
Experience
Call Center Agent – Collection Specialist
Outbound and inbound calls for car loan collections., Verification of customer insurance documentation., Account follow-up, payment arrangements, and customer service., Daily documentation and coordination with management.
Latin America Representative – Recruiter & Studio Coordinator
Recruitment of webcam models and studios across Latin America., Communication and coordination with studios, models, and technical teams., Support with onboarding, troubleshooting, and platform operation., Regional representative for more than 5 years.