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Customer Service & Recreational Program Specialist with 8+ years of experience
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Competencies
Fluent in English and Spanish, facilitating effective cross-language communication in diverse settings.
Experienced in providing high-quality support and translation services in call center environments.
Skilled in designing tailored recreational and educational programs for varied populations.
Proven ability to mentor youth, manage group activities, and promote healthy lifestyle choices.
Education
Languages
Summary
Dedicated professional with over 8 years of experience in customer service, youth mentoring, and recreational program design. Bilingual in English and Spanish, committed to fostering positive engagement and effective communication.
Key Achievements
- Provided bilingual customer support and translation services, enhancing communication efficiency for clients.
- Designed and implemented individualized recreational programs, improving resident engagement and quality of life.
- Led youth basketball teams, fostering teamwork, sportsmanship, and skill development among young girls.
- Mentored at-risk youth through anger management and healthy lifestyle education, promoting positive behavioral changes.
Experience
Providing customer service, Translating from English to Spanish and Spanish to English for clients calling speaking one language, Serving call center as interpreter
Recreation Director
Assessing residents and updating MDS’s, Designing individualized programs for residents, Planning recreational activities on the units and outdoors, Leading and adjusting activities to best fit the needs of all patients, Evaluating program outcomes, Documenting any changes observed during 1 to 1 visits or recreation programs, Attending care plan meetings and discussing patients’ attendance and participation during programs to determine whether goals set by the TRS have been reached, Organizing payroll for staff, Monitoring staff and supervising programs
Basketball Coach
Coaching basketball games and practices for the 5th and 6th grade girls, Providing direction and a high level of basketball skills to students, Teaching good sportsmanship and team building, Developing routines and guides to the game of basketball, Teaching the team on how to eat healthy and exercise properly
Peer Counselor & Anger Management Mentor
Mentoring youth at risk on how to live safe and healthy lifestyles, Organizing group meetings and 1 to 1 meetings with teens enrolled in the anger management program, Supervising the after school program with children ages 10-17, Planning field trips and recreational activities for the teens, Chaperoning field trips