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Competencies
Demonstrated experience with Lead Generation.
Demonstrated experience with Sales Pipeline Management.
Demonstrated experience with Cold Calling.
Demonstrated experience with Zoho CRM.
Demonstrated experience with Applied Epic.
Education
Languages
Experience
Sales Development Representative - SDR
Specialized in lead generation and sales pipeline management, achieving a consistent monthly target of 12+ qualified appointments., Conducted high-volume cold calls and follow-ups using Zoho CRM, engaging prospects and nurturing relationships effectively., Executed mass email campaigns targeting insurance agencies and facilitated Zoom meetings across multiple time zones., Developed strong organizational and interpersonal skills to support deal closures and drive revenue growth in a commission-based environment.
Intake Specialist
Conducted high-volume cold calls to potential clients, generating leads and consistently scheduling 12+ appointments per month., Managed accounts through Applied Epic and Agency Zoom AMS, ensuring precise data entry for vehicle and driver schedules., Upsold insurance products and services to clients, increasing policy adoption rates and customer satisfaction., Demonstrated expertise in CRM tools, email campaigns, and data verification to maintain accurate client records.
Customer Service Sales Agent
Sold comprehensive home warranties covering appliances and systems, including HVAC, plumbing, electrical, and kitchen appliances., Upsold premium warranty packages and additional services, significantly boosting average sales per customer., Scheduled repair appointments and conducted in-depth needs assessments to offer tailored solutions., Enhanced retention rates by addressing customer concerns, reducing cancellations, and ensuring satisfaction with service quality.
Sales Agent for Hotels
Provided personalized hotel reservation services across the U.S., tailoring recommendations to match client needs., Consistently exceeded monthly sales targets by upselling additional services and packages., Improved customer loyalty through excellent service, quick problem resolution, and effective cross-selling strategies.
Documentation Specialist
Coordinated and reviewed legal documentation to ensure clients met all necessary requirements for filing lawsuits., Maintained precision and confidentiality while handling sensitive client information, ensuring legal compliance., Supported case management by organizing large volumes of client files and streamlining documentation processes.
Hotel Reservations and Sales
Managed hotel reservations for U.S. clients, providing tailored solutions based on preferences and budget., Leveraged persuasive sales techniques to upsell additional services, such as premium room upgrades, extended stays, and travel packages., Strengthened interpersonal and customer service skills by resolving complex booking issues and exceeding monthly sales quotas.
Capital One Payments Agent
Processed credit card payments and assisted customers with inquiries about interest rates, account charges, and payment options., Demonstrated financial acumen, accuracy, and discretion when handling sensitive payment information., Built customer trust by delivering clear explanations, solving account-related issues, and upselling relevant financial products.
FedEx Customer Service Representative
Delivered exceptional customer service by assisting with package tracking, updating delivery addresses, and providing accurate domestic and international shipping rates., Utilized advanced communication and problem-solving skills to address inquiries, resolve shipping issues efficiently, and improve customer satisfaction., Proficient in data entry, multitasking, and navigating FedEx's CRM systems to ensure accurate and timely information for customers.