This is my profileContact via CazVidDulce
Call Center Agent
Contact
San Pedro Sula, Cortés Department, Honduras
Available on CazVid
Competencies
Customer ServiceIntermediate
Delivered bilingual customer support, troubleshooting, and communication in call center roles.
InterpretationIntermediate
Provided bilingual English-Spanish interpretation services in professional settings.
Technical SupportIntermediate
Assisted end users with technical issues related to software applications and IT hardware.
Programming & DatabaseBeginner
Knowledge of Python, SQL databases, and Kali Linux used for data management and security tasks.
Education
Primary School Teacher
Escuela Normal Mixta del Litoral Atlántico
Completed November 2011
Bachelor in Computer Science
Universidad Metropolitana de Honduras
Completed Dec 2024
Languages
SpanishNative
EnglishC1
Summary
Experienced bilingual professional skilled in customer support, interpretation, and technical assistance, with a solid foundation in programming and database management.
Key Achievements
- Provided bilingual support as a Call Center Agent at Startek Honduras, handling English and Spanish inquiries.
- Served as a Bilingual Interpreter at ICC BPO, facilitating communication between English and Spanish speakers.
- Supported end users with technical issues related to practice management software at Outsourcing Management.
Experience
Call Center Agent
Startek Honduras
Oct 2012 - Mar 2016
Bilingual customer service agent English-Spanish
Interpreter
ICC BPO
Jan 2022 - May 2022
Bilingual English-Spanish interpreter
IT Support
Outsourcing Management
Oct 2023 - Present
Bilingual English-Spanish interpreter, Tech support agent for end users of a practice management software.
Skills
Customer ServiceInterpretationTechnical SupportProgramming & Database
Published on CazVid - Jul 2, 2025