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Eduardo
Customer Service & Tech Support Agent with 7 years experience
Video resume
Bilingual agent
I have 7 years customer service experience taking inbound cold calls, 2 year back office expirience as well. I'm multitasking and work under presume experience.
Contact
Pachuca, Hidalgo, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Managed inbound customer interactions, ensuring satisfaction and issue resolution.
Technical SupportIntermediate
Provided technical assistance for equipment installation and troubleshooting.
MultitaskingAdvanced
Efficiently handled multiple tasks simultaneously under pressure in a call center environment.
Call Center OperationsAdvanced
Experience in managing call flows, customer inquiries, and back-office tasks.
Summary
Experienced in delivering customer support and technical assistance, proficient in multitasking and handling high-pressure situations.
Key Achievements
- Provided technical support for SAK installation equipment over 2 years.
- Handled inbound customer inquiries and call center services, demonstrating multitasking ability.
- Gained comprehensive customer service experience through 7 years of inbound calls and back-office support.
Skills
Customer ServiceTechnical SupportMultitaskingCall Center Operations
Published on CazVid - Jul 3, 2025