Customer Care Agent
Demonstrated experience with Problem Solving.
Demonstrated experience with Phone Answering.
Demonstrated experience with Internet Researching.
Demonstrated experience with Typing.
Demonstrated experience with Email Communication.
I currently work from home with minimal supervision, I assist customers to make a purchase, install and troubleshoot the product.
I called people to confirm an appointment for a technician., I would upsell a product like home security or solar panels.
I would call clinical and hospital staffing to request a patient's medical records for lawyers or family members.
I assisted people with removing late fees from their account, if they qualified., I was also in collections and online purchase department.