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Customer Service Specialist with diverse experience in travel, sales, and client retention
Contact
Sonsonate, Sonsonate Department, El Salvador
Available on CazVid
Competencies
Travel SystemsIntermedio
Proficient in GDS platforms such as Farelogix and Voyager for booking and managing travel arrangements.
Customer ServiceIntermedio
Experienced in providing customer support and resolving client issues in multiple roles across the service industry.
Microsoft Office SuiteIntermedio
Utilized Word 2010 and Excel 2010 for documentation, reports, and communication tasks.
Sales & RetentionIntermedio
Engaged in sales and customer retention activities, managing client relations and follow-ups.
Education
Licenciatura
Universidad Modular Abierta
Completed 2024
Licenciatura
Universidad Francisco Gavidia
Completed 2023
Languages
EnglishC2 PROFECIENT
SpanishC2 PROFECIENT
FrenchBasic Level
Summary
Multifaceted professional with broad experience in customer service, sales, travel systems, and client retention across diverse industries.
Key Achievements
- Handled multiple roles including dispatch, sales, and customer retention, gaining broad experience.
- Served as Travel Expert utilizing GDS Knowledge, Farelogix, and Voyager systems.
- Utilized Microsoft Office tools (Word and Excel 2010) for daily operational support and documentation.
Experience
Dispatch Representative and Interpreter
ICC BPO
Mar2023 - Now
Winback Insurance Agent
The Office Gurus
Nov2022 - Mar2023
Travel Expert
Sitel Group
Jul2021 - Nov 2022
Sales Agent
Fusion BPO
Aug2017 - Mar2019
Retention Agent
Focus Services
November 2016 - June 2017
Customer Service Agent
Telus International
Feb - Nov 2016
Skills
Travel SystemsCustomer ServiceMicrosoft Office SuiteSales & Retention
Published on CazVid - May 17, 2026