Detail-oriented Data Analyst specializing in healthcare data with 5 years of experience transforming complex data into strategic insights.
Utilized statistical tools and techniques to interpret healthcare data for actionable insights.
Crafted complex queries to extract and manipulate large datasets for reporting purposes.
Created dashboards and visual reports to communicate findings to stakeholders.
Used Excel for data cleaning, analysis, and report generation in daily tasks.
DXC TECHNOLOGY
Answer customer inquiries via telephone regarding insurance policies, providing clear and accurate information., Resolve issues related to billing, requests, and policy updates, ensuring a satisfactory experience., Process payments and manage account closures efficiently and securely., Prepare daily, weekly, and monthly reports using Microsoft excel spreadsheets for the back office., Maintain high standards of quality in every interaction, contributing to customer loyalty.
CLIENT SERVICES INCORPORATED
Prepared a variety of different written communications, reports and documents to ensure smooth operations., Actively listened to customers' requests, confirming full understanding before addressing concerns., Used critical thinking to break down problems, evaluate solutions and make decisions., Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity., Maintained energy and enthusiasm in fast-paced environment., Verification of complaints and give best and accurate resolution in a shortly time., Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals., Developed and implemented productivity initiatives.
VALOR GLOBAL
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service., Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores., Resolved customer complaints and addressed emergency requests and needs., Conferred with customers about concerns with products or services to resolve problems and drive sales., Educated customers on current promotions, upgrades or new offerings available under current plan., Assist customers with troubleshooting and billing questions.
6th grade
High school diploma
Microsoft Office
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Managed and analyzed healthcare datasets to support clinical and administrative decision-making.
THE RESULTS COMPANIES
Exceeded goals through effective task prioritization and great work ethic., Used coordination and planning skills to achieve results according to schedule., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Maintained excellent attendance record, consistently arriving to work on time., Resolved problems, improved operations and provided exceptional service., Eliminated downtime and maximized revenue by providing top project quality control., Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion., Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
EQUIFAX
Provided primary customer support to internal and external customers in fast-paced environment., Offered advice and assistance to customers, paying attention to special needs or wants., Best assistance to customers with filling forms online.
WALMART
Compiled data and reviewed information for accuracy prior to input., Entered numerical data into databases with speed and accuracy., Executed data verification to detect errors., Completed data entry tasks with accuracy and efficiency.
VIAJES Y EXCURSIONES ROSAND
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs., Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns., One of the top performances in the company.
ALMACÉN JORGE AVILA
Provided primary customer support to internal and external customers in fast-paced environment., Responded to customer requests for products, services and company information., Offered advice and assistance to customers, paying attention to special needs or wants., Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
CORPORACIÓN CAEST. CATÁLOGO ESTILOS
Resolved problems, improved operations and provided exceptional service., Developed and implemented performance improvement strategies and plans to promote continuous improvement., Received and processed stock into inventory management system., Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately., Developed and maintained courteous and effective working relationships., Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
CENTRUM MANGAS DOS MIL OCHO S.A
Communicated with clients to find and design layout best suited for client needs and location., Followed up with clients after installation and delivery to gauge customer satisfaction., Displayed past designs and purchases to new clients to assist with creative process., Restocked, arranged and organized merchandise in front lanes to drive product sales., Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers., Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance., Resolved customer complaints and maintained clean and tidy checkout area.
