This is my profileContact via CazVid
Erick
Customer Service Representative with 3 years of experience in client support and escalation management
Video resume
Customer service representative
I have 2 years in total working as customer service agent and 1as escalation manager, I'm ready to start working with you ASAP.
Contact
Santa Tecla, La Libertad, El Salvador
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Provided assistance and support to customers, resolving issues efficiently.
Escalation ManagementIntermediate
Managed escalated cases to ensure timely and effective resolution.
Communication SkillsIntermediate
Communicated clearly with customers and team members to facilitate issue resolution.
Problem SolvingIntermediate
Handled various customer cases, applying problem-solving techniques.
Summary
Experienced in customer support and escalation management with a strong focus on resolving diverse client issues efficiently.
Key Achievements
- Accumulated 2 years of direct customer service experience handling diverse client issues.
- Served as escalation manager for 1 year, managing complex cases efficiently.
- Gained experience in handling various types of customer cases, improving problem resolution skills.
Skills
Customer SupportEscalation ManagementCommunication SkillsProblem Solving
Published on CazVid - Jul 3, 2025