Erika - Data Analyst with 4 years of experience in financial services

Performed comprehensive data analysis to support decision-making processes in finance.

Queryed and managed large datasets to retrieve and manipulate information effectively.

Utilized advanced Excel functions for data cleaning, visualization, and reporting.

Created dashboards and reports using visualization tools to communicate insights.

Managed end-to-end logistics operations from pickup to delivery, Coordinated shipping processes using TMS (Transportation Management System), Provided continuous support to ensure timely and accurate shipments

Assisted English-speaking customers from the US and Europe, Handled product inquiries, complaints, returns, and order processing, Maintained high customer satisfaction in a fast-paced environment

Managed client accounts and handled virtual sales support, Generated leads, followed up on prospects, and improved customer communication, Supported internal teams with documentation and coordination

Conducted cold calls, managed sales pipelines, and tracked goals, Handled administrative support for sales events and databases