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Erika
Customer Service Representative
Contact
Competencies
Experiencia demostrada en Customer service.
Experiencia demostrada en Effective problem-solving.
Experiencia demostrada en Teamwork and collaboration.
Experiencia demostrada en Adaptability and learning.
Experiencia demostrada en Active listening.
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative (Bilingual Chat Support)
Assisted customers via chat in Spanish Managed hotel, flight, car rental, and activity reservations Resolved customer issues and provided timely solutions Maintained high-quality service in a fast-paced enviroment
Customer Service Representative
Assisted customers with telecom payments (AT&T and Telcel Mexico) Reactivated services and resolved biling issues Processed refunds and handled sensitive information securely Escalated fraud cases and submitted reports to appropriate departments