Esteban - Customer Support & Market Research Specialist with Multilingual Skills
Summary
Experienced in providing multilingual customer support, conducting market research, and supporting digital marketing efforts with a strong emphasis on communication skills and technical proficiency.
Key Achievements
- Provided translation and UX support as a consultant, enhancing hotel research and complaint handling processes.
Skills
Proficient in multiple languages including Spanish, English, German, and Croatian, with experience in customer support and simultaneous interpretation.
Experienced in conducting and leading market research, customer support, and hotel research to inform business strategies.
Skilled in SEO, social media, content creation, and digital marketing strategies tailored to target markets.
Proficient with Adobe Creative Suite, Microsoft Office, video/photo editing, and business tracking tools.
Capable of event planning, data analysis, cost tracking, and supporting team collaboration.
Languages
Experience
Customer support & market research (Multilanguage – Spanish & English)
SAPAS.p.A
Market research, lead research, customer support
Customer service specialist (multilanguage – german & english)
Booking.com
Consultant multilanguage (multilanguage – german & english)
Assist d.o.o
Customer support, translation, UX, hotel research, complaint handling
Marketer and organisator (honorary position)
Museum tours, Customer support, Museum experience managing, Building and displaying on train scale models
Studio Assistant
BUNCH design
Secretary position, invoices handling, cost tracking, provider verification and tracking
Contact center Agent
Croatian Post
Package tracking and dispatching, customer support, complaint handling
Marketing Assistant and Content Manager (Spanish market)
Sebastus
Simultaneous interpretation (actual honorary position)
Solo's Fortuna
Spanish – Croatian
Education
Universidad para el desarollo y la innovacion
Car mechanics and autotronics
Ekonomski Fakultet u Zagrebu
Business degree