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Esteban

Customer Support & Market Research Specialist with Multilingual Skills

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Santa Cruz de la Sierra, Santa Cruz Department, Bolivia
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Competencies

Multilingual CommunicationExpert

Proficient in multiple languages including Spanish, English, German, and Croatian, with experience in customer support and simultaneous interpretation.

Market & Customer ResearchAdvanced

Experienced in conducting and leading market research, customer support, and hotel research to inform business strategies.

Digital Marketing & Content ManagementIntermediate

Skilled in SEO, social media, content creation, and digital marketing strategies tailored to target markets.

Technical SkillsIntermediate

Proficient with Adobe Creative Suite, Microsoft Office, video/photo editing, and business tracking tools.

Organizational & Analytical SkillsAdvanced

Capable of event planning, data analysis, cost tracking, and supporting team collaboration.

Education

Car mechanics and autotronics
Universidad para el desarollo y la innovacion
Business degree
Ekonomski Fakultet u Zagrebu
Completed July 2021

Languages

EnglishNative
SpanishNative
CroatianNative
GermanC1

Summary

Experienced in providing multilingual customer support, conducting market research, and supporting digital marketing efforts with a strong emphasis on communication skills and technical proficiency.

Key Achievements

  • Supported multilingual customer service at SAPAS.p.A and Booking.com, handling diverse client needs.
  • Conducted comprehensive market research and lead research for SAPAS.p.A, contributing to strategic insights.
  • Provided translation and UX support as a consultant, enhancing hotel research and complaint handling processes.

Experience

Customer support & market research (Multilanguage – Spanish & English)

SAPAS.p.A
10/2023 - actual

Market research, lead research, customer support

Customer service specialist (multilanguage – german & english)

Booking.com
10/2019 - 04/2022

Consultant multilanguage (multilanguage – german & english)

Assist d.o.o
10/2019 - 04/2022

Customer support, translation, UX, hotel research, complaint handling

Marketer and organisator (honorary position)

09/2018 - actual

Museum tours, Customer support, Museum experience managing, Building and displaying on train scale models

Studio Assistant

BUNCH design
03/2018 - 09/2018

Secretary position, invoices handling, cost tracking, provider verification and tracking

Contact center Agent

Croatian Post
06/2017 - 12/2017

Package tracking and dispatching, customer support, complaint handling

Marketing Assistant and Content Manager (Spanish market)

Sebastus
09/2016 - 04/2017

Simultaneous interpretation (actual honorary position)

Solo's Fortuna
None - None

Spanish – Croatian

Skills

Multilingual CommunicationMarket & Customer ResearchDigital Marketing & Content ManagementTechnical SkillsOrganizational & Analytical Skills
Published on CazVid - Jul 3, 2025
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