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Customer Service & Debt Collection Specialist in Pretoria
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Competencies
Excelling in building strong relationships and delivering outstanding service to clients.
Proficient in contacting clients, resolving disputes, and arranging payment plans effectively.
Skilled in upselling and product recommendations to meet and exceed sales goals.
Experienced in stock control, inventory handling, and operating POS systems efficiently.
Exceptional at engaging with customers, resolving issues, and maintaining professional rapport.
Education
Summary
Dedicated professional with extensive experience in customer service, debt recovery, and sales. Skilled in building relationships, negotiating, and managing inventory. Committed to delivering exceptional service and achieving targets.
Key Achievements
- Consistently achieved sales targets at Eden Perfumes through effective product recommendations.
- Successfully managed debt recovery processes, improving recovery rates at Vertex Solutions.
- Provided exceptional customer service as Front of House, enhancing customer satisfaction and loyalty.
Experience
Sales Assistant
Managed transactions at the cash register. Recommended products to customers to increase sales. Handled stock deliveries and inventory control. Provided excellent in-store and telephonic customer service
Debt Collector
Contacted clients to recover outstanding debts. Arranged payment plans and resolved account issues. Handled customer queries and complaints professionally. Monitored accounts for legal review
Front of House Assistant
Sold tickets and assisted customers as first point of contact. Managed bookings, events, and meeting schedules. Handled walk-in and online reservations. Ensured compliance with safety regulations