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Project Manager with 8 years of experience in IT and Software Development
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Competencies
Oversees project lifecycle from initiation to closure, ensuring deliverables meet quality standards.
Participated in planning, development, testing, and deployment phases of software projects.
Built and maintained relationships with clients leading to repeat business and client satisfaction.
Led cross-functional teams to deliver projects successfully and fostered team development.
Education
Summary
Dedicated project manager with extensive experience leading software projects and managing client relationships.
Key Achievements
- Led a team of 10 in successful delivery of 15+ software projects on time and within budget.
- Developed and implemented project management processes that improved team efficiency.
- Managed client relationships that resulted in 20% increase in repeat business.
Experience
Chat Specialist & Back-up Supervisor
Provided customer support via chat., Assisted team members and acted as backup supervisor when needed.
Medical Interpreter
Supported communication between medical staff and patients., Ensured accuracy and professionalism in sensitive conversations.
Customer Service Specialist
Handled inquiries and transactions efficiently., Maintained customer satisfaction and resolved issues effectively.
Sales & Customer Service
Assisted clients with product inquiries and purchases., Built customer loyalty through excellent service.