This is my profileContact via CazVidFelicia
Customer Service Agent ( The Home Depot)
Contact
Durban, KwaZulu-Natal, South Africa
Available on CazVid
Competencies
Time ManagementIntermediate
Applied effective time management to handle customer inquiries efficiently across roles.
Communication SkillsAdvanced
Utilized strong communication abilities to address customer needs in call-based service environments.
Problem SolvingIntermediate
Resolved customer issues effectively, contributing to customer satisfaction and retention.
LeadershipBeginner
Displayed leadership qualities when assisting team members and managing customer interactions.
Education
One Year Aviation Training program
Skyy Aviation Academy
2019
Media Technique
Creative Arts College
Completed 2018
National Senior Certificate
Merebank Secondary
2015
Summary
Dedicated customer service agent with experience in retail, utilities, and airline sectors. Skilled in communication, problem solving, and leadership to enhance customer satisfaction.
Key Achievements
- Served as Customer Service Agent for multiple notable companies including The Home Depot, British Gas, Spirit Airlines, and United Airlines.
- Demonstrated adaptability and communication skills across different service sectors.
- Developed expertise in time management, problem solving, and leadership through varied customer support roles.
Experience
Customer Service Agent ( The Home Depot)
Outworx
2025
Customer Service Agent ( British Gas)
WNS Global Services
2022 - 2023
Customer Service Agent ( Spirit Airlines & United Airlines)
CCI South Africa
2020 - 2022
Skills
Time ManagementCommunication SkillsProblem SolvingLeadership
Published on CazVid - May 17, 2026