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Felicia
Customer Service Agent ( The Home Depot)
Contato
Durban, KwaZulu-Natal, South Africa
Disponível na CazVid
Competências
Time ManagementIntermediate
Applied effective time management to handle customer inquiries efficiently across roles.
Communication SkillsAdvanced
Utilized strong communication abilities to address customer needs in call-based service environments.
Problem SolvingIntermediate
Resolved customer issues effectively, contributing to customer satisfaction and retention.
LeadershipBeginner
Displayed leadership qualities when assisting team members and managing customer interactions.
Formação acadêmica
One Year Aviation Training program
Skyy Aviation Academy
2019
Media Technique
Creative Arts College
Completed 2018
National Senior Certificate
Merebank Secondary
2015
Resumo
Dedicated customer service agent with experience in retail, utilities, and airline sectors. Skilled in communication, problem solving, and leadership to enhance customer satisfaction.
Principais conquistas
- Served as Customer Service Agent for multiple notable companies including The Home Depot, British Gas, Spirit Airlines, and United Airlines.
- Demonstrated adaptability and communication skills across different service sectors.
- Developed expertise in time management, problem solving, and leadership through varied customer support roles.
Experiência
Customer Service Agent ( The Home Depot)
Outworx
2025
Customer Service Agent ( British Gas)
WNS Global Services
2022 - 2023
Customer Service Agent ( Spirit Airlines & United Airlines)
CCI South Africa
2020 - 2022
Habilidades
Time ManagementCommunication SkillsProblem SolvingLeadership
Publicado na CazVid - 17 de mai. de 2026