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Fernando
General VA Spanish Bilingual
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Competencies
Experiencia demostrada en Microsoft Office (Word, Excel, PowerPoint).
Experiencia demostrada en Teamwork.
Experiencia demostrada en Strong sense of responsibility.
Experiencia demostrada en Willingness to learn and grow professionally.
Experiencia demostrada en Analytical skills.
Education
Languages
Summary
General VA Spanish Bilingual buscando nuevas oportunidades
Experience
Customer Service Representative (Chat)
Assisted customers with orders, shipping updates, replacements, refunds, and general inquiries.. Resolved customer concerns by providing accurate solutions while following company policies and procedures.. Documented customer interactions and maintained accurate records for each case.
Technical Support Representative (Voice & Chat)
Provided technical support, assisting customers with troubleshooting and resolving technical issues.. Handled inquiries, diagnosed technical problems, and provided step-by-step solutions.. Accurately documented customer interactions, followed troubleshooting procedures, and escalated complex cases when necessary.