Este perfil está escrito em espanhol

Fernando

General VA Spanish Bilingual

Contato

Managua, Managua Department, Nicaragua

Disponível na CazVid

Contato pela CazVid

Competências

Microsoft Office (Word, Excel, PowerPoint)Intermedio

Experiencia demostrada en Microsoft Office (Word, Excel, PowerPoint).

TeamworkIntermedio

Experiencia demostrada en Teamwork.

Strong sense of responsibilityIntermedio

Experiencia demostrada en Strong sense of responsibility.

Willingness to learn and grow professionallyIntermedio

Experiencia demostrada en Willingness to learn and grow professionally.

Analytical skillsIntermedio

Experiencia demostrada en Analytical skills.

Formação acadêmica

Bachelor’s Degree

Universidad Nacional Autónoma de Nicaragua (UNAN-Managua)

Microsoft Excel Course

Universidad Americana (UAM)

Idiomas

SpanishNativo

EnglishC1 (Advanced)

Resumo

General VA Spanish Bilingual buscando nuevas oportunidades

Experiência

Customer Service Representative (Chat)

IBEX Global Solutions Nicaragua S.A

2021 - 2024

Assisted customers with orders, shipping updates, replacements, refunds, and general inquiries.. Resolved customer concerns by providing accurate solutions while following company policies and procedures.. Documented customer interactions and maintained accurate records for each case.

Technical Support Representative (Voice & Chat)

Concentrix Nicaragua

2024 - 2026

Provided technical support, assisting customers with troubleshooting and resolving technical issues.. Handled inquiries, diagnosed technical problems, and provided step-by-step solutions.. Accurately documented customer interactions, followed troubleshooting procedures, and escalated complex cases when necessary.

Habilidades

Microsoft Office (Word, Excel, PowerPoint)TeamworkStrong sense of responsibilityWillingness to learn and grow professionallyAnalytical skills

Publicado na CazVid - 16 de ago. de 2026

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