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Customer Service Professional at Athena Bitcoin
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer Service ExcellenceExpert
Delivering high-quality support through active listening and conflict resolution to ensure customer satisfaction.
Conflict ResolutionAdvanced
Effectively resolving customer issues and complaints, maintaining positive relationships and loyalty.
Multichannel SupportIntermediate
Proficient in managing support across various channels, including phone, email, and chat.
CRM ManagementIntermediate
Skilled in utilizing CRM tools to track customer interactions and improve service efficiency.
Education
High School
Escuela Técnica de Aviación Militar
Languages
EnglishAdvanced
Summary
Dedicated customer service professional with over 4 years of experience in financial and tech sectors. Proven ability to resolve conflicts, support clients across multiple channels, and improve customer satisfaction. Adept at CRM management and fast learner, committed to delivering exceptional service.
Key Achievements
- Provided exceptional customer support at Athena Bitcoin, enhancing client satisfaction and retention.
- Managed multi-channel support, resolving conflicts efficiently and maintaining high service standards.
- Streamlined CRM processes, improving response times and customer experience.
Experience
Customer Service Representative / Sales Support
Athena Bitcoin
2024 - Present
Office Assistant
Rajson Bookkeeping & Tax Services
2023 - 2024
Customer Service Representative – Financial Support
TELUS International
2021 - 2023
Customer Service Representative
Teleperformance
2020 - 2021
Customer Service Representative – Expedia
Foundever
2019 - 2020
Skills
Customer Service ExcellenceConflict ResolutionMultichannel SupportCRM Management
Published on CazVid - Jun 2, 2026