Experienced in processing financial applications, delivering technical support, and coordinating logistics operations with a focus on accuracy and customer satisfaction.
Provided multi-channel support and complaint resolution for health, finance, and logistics customers.
Validated and processed application and shipment data with attention to accuracy and compliance.
Resolved technical issues related to insulin management systems and other products through guided troubleshooting.
Monitored shipment status, handled documentation, and resolved operational issues in supply chain management.
Sutherland - Capital One
Validate and process high volumes of U.S. auto loan applications, Conduct verification calls and ensure compliance with approval procedures, Escalate mismatches, fraud flags, and document discrepancies through internal systems
Bpo Poland - Home Global
Norwegian Cruise Line
Delivered outstanding service executing engaging activities and managing group programs, Served as MC and host, delivering clear, confident communication to large groups and families, Provided guest support, answered inquiries, and promoted program policies with clarity and warmth, Managed customer...
Teleperformance - Omnipod
Provided product support via phone, email, and tickets for users of insulin management systems, Walked customers through troubleshooting steps and escalated technical faults, Maintained detailed case records and demonstrated empathy in health-sensitive interactions
High School Diploma
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Lean Solutions - MNX / Marken
Monitor and report the status of shipments and any issues arising during goods movement, Obtain and process the necessary documentation for logistics operations (e.g. Bills of Lading, Proof of Delivery), Track, trace and update shipment data in the system (TMS or client tools) and resolve anomalies...
