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Gonzalo
Customer Service Representative with 2+ years in Travel Industry
Video resume
Customer Service Representative
Answer inbound telephone calls from travel parters or direct gueats. Provide general informarion regarding services and promotions. Conduct basic researchfor problem resolution.nQuote prices and make sales in booking reservations.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided effective support and information to customers and partners via telephone.
Communication SkillsAdvanced
Communicated clearly and professionally with customers to address inquiries and resolve issues.
Sales and BookingsIntermediate
Quoted prices and successfully made reservations, supporting sales targets.
Problem ResolutionIntermediate
Conducted basic research to find solutions for customer issues related to services and promotions.
Summary
Experienced in handling customer inquiries, conducting research for problem-solving, and facilitating bookings to support travel business operations.
Key Achievements
- Handled inbound calls from travel partners and guests, providing information and resolving issues.
- Conducted basic research to assist in problem resolution for customers.
- Quoted prices and made sales through booking reservations, contributing to revenue generation.
Skills
Customer ServiceCommunication SkillsSales and BookingsProblem Resolution
Published on CazVid - Jul 3, 2025