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Customer Service & Sales Specialist with 5+ years in Client Relations
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Competencies
Handled a high volume of inquiries via phone, chat, and email, providing accurate information and timely resolutions.
Maintained and nurtured relationships through effective communication and issue resolution.
Engaged in inbound and outbound sales, leveraging consultative techniques to increase retention and sales.
Organized calendars, scheduled appointments, and prioritized tasks to manage multiple responsibilities efficiently.
Education
Languages
Summary
Experienced in managing high volumes of customer inquiries, fostering client relationships, and consistently exceeding sales targets. Skilled in communication, negotiation, and time management to deliver excellent service and support business growth.
Key Achievements
- Handled over 100 daily inquiries across multiple channels, ensuring quick and accurate resolutions.
- Maintained client relationships through consistent communication, fostering trust and satisfaction.
- Achieved a 70%+ sales conversion rate and ranked as the top salesperson on the team.
Experience
Customer Service Representative
Handled 100+ daily inquiries across phone, chat, and email, ensuring accurate information and timely resolutions.
Associate Account Management
Maintained and nurtured client relationships through consistent communication and timely resolution of issues., Organized calendars, scheduled appointments, and coordinated follow-ups to keep cases on track.
Sales Representative
Managed inbound and outbound sales, consistently achieving a 70%+ conversion rate and ranking as the #1 top seller on the team., Used consultative selling to increase customer retention and identify additional product opportunities.