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Customer Service Advisor with 5+ years in financial support
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Competencies
Provided effective support, resolving issues and managing customer relationships through calls and digital channels.
Negotiated payment plans ensuring compliance and customer satisfaction while managing sensitive financial discussions.
Utilized platforms like Appian and PEGA to manage cases, document interactions, and streamline workflows.
Ensured accuracy in recording customer interactions and account data across multiple systems.
Education
Languages
Summary
Experienced advisor skilled in managing customer inquiries, collections, and financial negotiations within fast-paced environments. Proven ability to resolve issues efficiently, maintain accurate documentation, and utilize CRM tools effectively.
Key Achievements
- Resolved diverse account inquiries via calls and live chats, consistently meeting quality standards.
- Managed collections by negotiating payment arrangements and ensuring policy compliance.
- Accurately documented interactions and handled sensitive financial conversations, enhancing data integrity.
Experience
Advisor I, Collections
Delivered high-quality customer support through inbound calls and live chats, resolving billing, servicing and account-related inquiries while meeting performance and quality metrics., Managed collections processes by negotiating payment's arrangements, handling sensitive financial...