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Hillary
Advisor I, Collections
Contato
Competências
Provided effective support, resolving issues and managing customer relationships through calls and digital channels.
Negotiated payment plans ensuring compliance and customer satisfaction while managing sensitive financial discussions.
Utilized platforms like Appian and PEGA to manage cases, document interactions, and streamline workflows.
Ensured accuracy in recording customer interactions and account data across multiple systems.
Formação acadêmica
Idiomas
Resumo
Experienced advisor skilled in managing customer inquiries, collections, and financial negotiations within fast-paced environments. Proven ability to resolve issues efficiently, maintain accurate documentation, and utilize CRM tools effectively.
Principais conquistas
- Resolved diverse account inquiries via calls and live chats, consistently meeting quality standards.
- Managed collections by negotiating payment arrangements and ensuring policy compliance.
- Accurately documented interactions and handled sensitive financial conversations, enhancing data integrity.
Experiência
Advisor I, Collections
Delivered high-quality customer support through inbound calls and live chats, resolving billing, servicing and account-related inquiries while meeting performance and quality metrics., Managed collections processes by negotiating payment's arrangements, handling sensitive financial...