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Iván

Customer Service and Fraud Analyst with 4+ years in Banking and Support

Video resume

Iván
Social communicator, B2+ English level. He took a Community Manager and Web Analytics course. Work experience in banking entities as a call center advisor: customer service, collections, fraud department, technical support, etc., experience in...

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Bogotá, Bogota D.C., Colombia
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Competencies

Excel and Data ManagementAvanzado

Experienced in managing databases, overdue portfolios, and performing advanced data analysis using Excel and Office tools.

Customer Support and CommunicationAvanzado

Provided technical support, customer service, and communication in bilingual (Spanish/English) contexts across various industries.

Fraud AnalysisIntermedio

Analyzed and processed fraud cases related to banking debit and credit card transactions.

Digital and Social Media MarketingIntermedio

Completed courses in Web Analytics and Community Management, with experience in content creation on YouTube.

Technical SupportIntermedio

Provided technical assistance for smartphones and ADSL faults, resolving issues in Spain for Jazztel.

Education

Social Communicator
UNAD (Universidad Nacional Abierta y a Distancia)

Languages

EnglishB2+

Summary

Bilingual professional with comprehensive experience in banking support, fraud analysis, technical support, and digital marketing. Skilled in database management, customer communication, and fraud detection, with leadership qualities and adaptability.

Key Achievements

  • Handled fraud cases related to debit and credit cards at VISA, ensuring secure and accurate processing.
  • Managed collections and database administration for clients with overdue accounts up to 1,200 days past due.
  • Supported Walmart drivers with app troubleshooting via email, chat, and voice, enhancing user experience.

Experience

FRAUD’ ANALYST– CAMPAIGN: VISA

TELEPERFORMANCE
JUNE 20 2023 - CURRENTLY

Analyzing and processing fraud cases regarding debit and credit cards in USA.

BILINGUAL AGENT - DRIVER SUPPORT

24-7 INTOUCH
NOVEMBER 8 2021 - APRIL 5 2023

App Support to Walmart’s drivers via email, chat and voice.

ADJUSTOR

SCOTIABANK
APRIL 2018 - MAY 2021

Collection management: outbound, inbound, whatsapp, mail, management of databases in Excel with all ages of arrears. The collection management was done to clients in Costa Rica and Panama.

COLLECTION ADVISOR

CORPORACIÓN UNIMINUTO
JANUARY 2017 - DECEMBER 2017

Collection management through chat, mail, text messages, outbound and inbound. Database administration with overdue portfolios from 31 to 1,200 days past due.

OPERATIONS ASSISTANT

CORPORACIÓN UNIMINUTO
DECEMBER 2015 - MARCH 2016

Alphanumeric entry, Data Crédito verification, disbursement, SAP management, data update.

DATA CAPTURE AND INFORMATION MANAGEMENT ADVISOR

VENTAS Y SERVICIOS – BANCO DE OCCIDENTE
MAY 2014 - JUNE 2015

Alphanumeric typing, advanced Excel management, assignment, verification of both physical and virtual documents, tapping, bank information management, advanced use of Outlook.

MOBILE PHONE TECHNICAL SUPPORT AGENT

JAZZPLAT COLOMBIA - JAZZTEL
MARCH 2013 - ABRIL 2014

Inbound, typing, escalation and online solution of faults related to ADSL and smartphones in Spain.

Skills

Excel and Data ManagementCustomer Support and CommunicationFraud AnalysisDigital and Social Media MarketingTechnical Support
Published on CazVid - May 17, 2026
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