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Iván
Fraud’ Analyst– Campaign: Visa
Currículo em vídeo
Contato
Competências
Experienced in managing databases, overdue portfolios, and performing advanced data analysis using Excel and Office tools.
Provided technical support, customer service, and communication in bilingual (Spanish/English) contexts across various industries.
Analyzed and processed fraud cases related to banking debit and credit card transactions.
Completed courses in Web Analytics and Community Management, with experience in content creation on YouTube.
Provided technical assistance for smartphones and ADSL faults, resolving issues in Spain for Jazztel.
Formação acadêmica
Idiomas
Resumo
Bilingual professional with comprehensive experience in banking support, fraud analysis, technical support, and digital marketing. Skilled in database management, customer communication, and fraud detection, with leadership qualities and adaptability.
Principais conquistas
- Handled fraud cases related to debit and credit cards at VISA, ensuring secure and accurate processing.
- Managed collections and database administration for clients with overdue accounts up to 1,200 days past due.
- Supported Walmart drivers with app troubleshooting via email, chat, and voice, enhancing user experience.
Experiência
FRAUD’ ANALYST– CAMPAIGN: VISA
Analyzing and processing fraud cases regarding debit and credit cards in USA.
BILINGUAL AGENT - DRIVER SUPPORT
App Support to Walmart’s drivers via email, chat and voice.
ADJUSTOR
Collection management: outbound, inbound, whatsapp, mail, management of databases in Excel with all ages of arrears. The collection management was done to clients in Costa Rica and Panama.
COLLECTION ADVISOR
Collection management through chat, mail, text messages, outbound and inbound. Database administration with overdue portfolios from 31 to 1,200 days past due.
OPERATIONS ASSISTANT
Alphanumeric entry, Data Crédito verification, disbursement, SAP management, data update.
DATA CAPTURE AND INFORMATION MANAGEMENT ADVISOR
Alphanumeric typing, advanced Excel management, assignment, verification of both physical and virtual documents, tapping, bank information management, advanced use of Outlook.
MOBILE PHONE TECHNICAL SUPPORT AGENT
Inbound, typing, escalation and online solution of faults related to ADSL and smartphones in Spain.