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Janneth
Collection & Customer Service Representative with 10+ years experience
Video resume
Collection and Customer Service Representative
I have the ability to solve problems and keep clients happy, even difficult ones and with special demands.nAlways open to changes, willing to learn new things and gain new experiences.nI can work with little or any supervision.nFocused on detail and achieving goals. nHonest, responsible, organized, dedicated and above all very fearful of God. nOffice (intermediate)nExcel (intermediate)nBasic accounting
Contact
Panamá, Panamá, Panamá
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Resolved client issues and maintained client satisfaction through effective communication.
Problem SolvingAdvanced
Identified client concerns and negotiated solutions to meet mutual goals.
Office Software (Office, Excel)Intermediate
Utilized Office tools for documentation, communication, and basic accounting tasks.
Basic AccountingBeginner
Managed financial records and transactions related to collections.
Summary
Experienced representative with over a decade in collections and client relations, skilled in negotiation and problem resolution.
Key Achievements
- Handled natural and business client portfolios with diverse default levels and client behaviors.
- Consistently maintained respectful and cordial communication to facilitate win-win negotiations.
- Demonstrated adaptability by being open to changes and eager to learn new skills.
Skills
Customer ServiceProblem SolvingOffice Software (Office, Excel)Basic Accounting
Published on CazVid - Jul 3, 2025