Javier - Data Analyst with 8 years of experience in BPO and business analysis

Applied data analysis skills to improve decision-making processes and system reliability.

Provided leadership, guidance, and coaching to teams and supervisors, ensuring policy compliance and performance growth.

Utilized effective communication skills in team management, client interactions, and training delivery.

Developed and implemented solutions to enhance system reliability and operational efficiency.

Managed performance projects and training programs to support leadership development and process improvement.

Analyze large volumes of data to inform strategic decisions., Implement QA Assurance procedures to reduce reporting errors by 20%., Design data quality tests to improve system reliability., Consistently meet established goals, optimizing business processes and strategies.

Attend business reviews with the client., Provide leadership and guidance to supervisors to ensure consistent administration of company policies and standards., Select, train, develop, and manage the performance of the staff and their associates., Conduct regular one-on-one meetings with employees to review individual performance and offer ongoing developmental coaching.

Responsible for the onboarding and initial training of new leaders., Evaluate, coach, and support both new and tenured leaders., Develop action plans to maximize performance and provide effective feedback., Lead the implementation and delivery of learning paths supporting the company's leadership curriculum.