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Jhon
Call Center Supervisor with 7 years of BPO industry experience
Video resume
Call center
I have been a team leader for 2 major BPO industry here in Cali, My job was to Ensure we reach metrics stablished by the cliente,provide effective coaching and keep the team motivated
Contact
Santiago de Cali, Valle del Cauca Department, Colombia
Open to remote
Available on CazVid
Competencies
Team LeadershipAdvanced
Supervised and motivated call center teams to achieve performance targets.
Client RelationsIntermediate
Ensured delivery of services aligning with client expectations and metrics.
Performance CoachingIntermediate
Provided coaching to team members to improve customer service and achieve KPIs.
Operational ManagementIntermediate
Managed daily call center operations across multiple client projects.
Summary
Experienced supervisor with a proven track record in the BPO industry, specializing in team leadership, client satisfaction, and operational efficiency.
Key Achievements
- Led teams in two major BPO companies to meet client-set metrics
- Provided effective coaching to enhance team performance and motivation
- Managed operations for multiple client accounts in the call center environment
Skills
Team LeadershipClient RelationsPerformance CoachingOperational Management
Published on CazVid - Jul 2, 2025