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Jhon
Call center
Currículo em vídeo
Call center
I have been a team leader for 2 major BPO industry here in Cali, My job was to Ensure we reach metrics stablished by the cliente,provide effective coaching and keep the team motivated
Contato
Santiago de Cali, Valle del Cauca Department, Colombia
Aberto a trabalho remoto
Disponível na CazVid
Competências
Team LeadershipAdvanced
Supervised and motivated call center teams to achieve performance targets.
Client RelationsIntermediate
Ensured delivery of services aligning with client expectations and metrics.
Performance CoachingIntermediate
Provided coaching to team members to improve customer service and achieve KPIs.
Operational ManagementIntermediate
Managed daily call center operations across multiple client projects.
Resumo
Experienced supervisor with a proven track record in the BPO industry, specializing in team leadership, client satisfaction, and operational efficiency.
Principais conquistas
- Led teams in two major BPO companies to meet client-set metrics
- Provided effective coaching to enhance team performance and motivation
- Managed operations for multiple client accounts in the call center environment
Habilidades
Team LeadershipClient RelationsPerformance CoachingOperational Management
Publicado na CazVid - 2 de jul. de 2025