This is my profileContact via CazVidJorge
Customer Service with diverse sales and retention experience
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided direct support and assistance to customers for telecommunications and energy accounts.
SalesIntermediate
Engaged in selling devices, phone lines, and protection plans to a diverse customer base.
RetentionIntermediate
Performed duties aimed at retaining customers and enhancing satisfaction across accounts.
Account ManagementBeginner
Managed customer interactions across multiple service accounts, including troubleshooting and support.
Languages
SpanishNative
EnglishFluent
Summary
Experienced in providing customer support, sales, and retention services within the telecom and energy sectors.
Key Achievements
- Handled customer service and sales for AT&T, including selling phone lines and devices
- Transferred to NRG account to provide customer support and retention services
- Performed sales of surge protections and protection plans for ACS
Experience
Customer Service and Sales
Alorica
08/10/2018 - 07/05/2022
Customer services and sales for AT&T account, Selling phone lines and devices, Transferred to NRG account as customer services, Sales for surge protections and protections for ACS, Retention duties
Skills
Customer ServiceSalesRetentionAccount Management
Published on CazVid - Jul 3, 2025