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Jose
Customer Service & Sales Professional with over 10 years of experience in client support and process optimization
Video resume
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Competencies
Extensive experience handling inquiries, resolving issues, and ensuring customer satisfaction across various industries.
Proven ability to follow-up, close sales, and maintain long-term client relationships to drive business growth.
Led teams, monitored performance, and provided coaching to improve service quality and operational efficiency.
Skilled in maintaining and utilizing CRM systems like Salesforce, Zendesk, and internal tools for tracking and reporting.
Experience in resolving internet and network issues, configuring hardware, and providing technical assistance.
Education
Summary
Versatile professional with over a decade of experience in customer support, sales, technical troubleshooting, and team leadership. Adept at process improvement, CRM management, and building strong client relationships to drive success.
Key Achievements
- Successfully managed sales follow-up and scheduling for medical procedures, enhancing patient experience at CIPLASTIC.
- Streamlined order tracking and return processes across multiple customer service roles, improving efficiency and customer satisfaction.
- Led team performance at Balsam Hill, focusing on quality, attendance, and coaching to boost productivity.
- Implemented CRM systems and maintained data accuracy, supporting sales and recruitment operations.
- Provided technical support for internet connectivity, resolving issues efficiently and minimizing downtime.
Experience
CUSTOMER SERVICE AND SALES AGENT
Sales follow-up, Scheduling medical assessments, surgery dates, and revisions, Inbound calls, emails, and social media inquiries, Processing payments, deposits, billing, and balance
CUSTOMER SERVICE SPECIALIST
Order Help, Tracking Orders, Shipping and Returns, Cancelations, Product Info, Promotions, Coupons, Availability
CUSTOMER SERVICE SPECIALIST
Order Help, Tracking Orders, Assisting with Shipping and Returns, Processes reshipments and refunds following our policies, Estimated fulfillment and delivery dates
CUSTOMER SUPPORT EXPERT
Receive inbound support cases via email, web form, telephone and/or live chat, Create, track, and update support tickets using software tools, Address support cases promptly according to the established standards
CUSTOMER SUPPORT EXPERT
Receive inbound support cases via email, web form, telephone and/or live chat, Create, track, and update support tickets using software tools, Address support cases promptly according to the established standards
COUNSELOR'S ASSISTANT
Appointment setter, Outbound calls, cold and warm leads, via phone and email to potential prospects, Assist in maintaining the CRM system, ensuring accurate data entry, and tracking leads and client interactions
ASSOCIATE RECRUITER
Post job openings using Indeed, LinkedIn, company website, and Craigslist, Review and vet a high volume of candidates, and schedule onsite and Phone interviews
TEAM LEADER
Responsible for attendance, punctuality, Quality, coaching, mentoring, and payroll, Control, measure, and assess the performance of the team
CUSTOMER SERVICE REP
Process customer orders via phone, email, and fax, Process Orders and data entry through Oracle System, Process dealers and customer credits, Review and process return good authorization forms (RGA’s)
TECHNICAL SUPPORT REP
Fixing issues with the internet connection, Configuring modems and routers (Verizon DSL service)
CSR & TECH SUPPORT REP
Process Production and Defect Codes Reports, Document Control, Database Control Entry (Production, Non-conforming product), Translation of documents and work orders, Coordinator of External and Internal Calibration for different tools and machines
QUALITY ASSISTANT
Customer Service, Technical Support for cellular service, internet connection (Metro PCS), Process and Sell airplane tickets, and provide customer service (Mexicana de Aviación)
TALENT ACQUISITION SPECIALIST
Scheduling on-site interviews, with external and internal candidates over the phone and email, Worked and negotiated with supervisors and hiring managers to follow up and promote internal candidates
LOAN ADVISOR
Interacting with customers to answer questions, Servicing accounts by investigating problems and finding resolutions
Skills
Video Transcript
Customer Service Specialist
Oh, hi. This is Miguel Elias. I would like to share a little bit of my experience. I have over 16 years of experience in customer service in call center environments with a strong background in sales support, technical troubleshooting, appointment scheduling, order tracking, and also team training.