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IT Service Desk Professional with 6+ years in technical support and network troubleshooting
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Competencies
Diagnosed and resolved hardware, software, and network connectivity problems efficiently in support roles.
Provided technical support for desktop, laptop, server issues, and remote troubleshooting.
Installed, configured, and updated software applications across multiple systems to ensure efficiency.
Supported and maintained MS Office applications for users to improve productivity.
Utilized Active Directory and Azure to manage user accounts and system access.
Education
Languages
Summary
Experienced IT support professional skilled in network troubleshooting, software configuration, and technical assistance.
Key Achievements
- Diagnosed and resolved hardware, software, and network issues at Eurofins Costa Rica and Auxis Costa Rica
- Configured network printers and supported desktop, laptop, and server setups to maintain operational efficiency
- Provided technical support and remote assistance using tools like Bomgar, Active Directory, and Intune
Experience
IT Service Desk Associate
Diagnose and resolve hardware, software, and network connectivity problems efficiently., Configured network printers and resolved printing issues to ensure right operation., Provided technical support for desktop and laptop and server issues to enhance employee productivity., Installed, configured,...
IT Service Desk Analyst
Diagnose and resolve hardware, software, and network connectivity problems efficiently., Provided technical support for servers desktop and laptop issues to enhance employee productivity., Installed, configured, and updated software applications ocassionally